a. The Technician provides a 90-day warranty on parts and repair. If any parts installed or repair performed by the Technician fail within 90 days from the date of service, the Technician will replace or repair the failed parts at no additional cost to the Client, subject to the terms and conditions outlined in this Agreement.
b. The warranty does not cover any subsequent damage or issues caused by the Client's misuse, neglect, or unauthorized modifications to the repaired system.
a. The Client acknowledges the importance of having a backup of all data before the Technician performs any services. The Technician will not be responsible for any data loss that may occur during the repair process.
b. The Client agrees to take full responsibility for the backup and safety of their data before the Technician begins any repairs or services.
Technicians cannot provide help over the phone until a consultation or training session is authorized and initiated by the Client. This ensures that proper communication and guidance are provided for the specific issue at hand.
a. Remote consultation or sessions are timed and subject to certain conditions.
b. In the event of disconnections during a remote session, the Technician will attempt to reconnect up to three times with 5-minute intervals between each attempt. If reconnection fails, the time will be credited back to the Client's account for future use.
c. The Client must reschedule a new session to reestablish the use of remaining credits after reconnection failure.
d. If reconnection occurs and the session continues, the time will be billed accordingly.
a. Not all repairs are guaranteed to be successful. The Technician will make every effort to resolve the issues with the Client's device; however, there may be cases where the repair is not possible or may require additional time or parts.
b. Technician diagnostics are based on professional judgment but may not always provide an accurate assessment of the underlying issues.
c. Service times and availability are dependent on the Technician's schedule and availability.
The Technician reserves the right to refuse service to any individual or entity if there are reasonable grounds to believe that the requested service violates legal or ethical standards or poses a risk to the Technician's safety or equipment.
Repaired machines will not be released until the repair balance is paid in full by the Client. The Technician retains ownership of the repaired machine until full payment is received.
a. The diagnostics process involves an initial check-in diagnostics cost of $60. The Client will be contacted with the results and various repair options.
b. The Client has the option to authorize the repair and pay the cost upon completion. Some repairs may require an additional deposit to cover initial costs of higher-tier parts and labor.
a. Unpaid or abandoned machines or devices will be subject to confiscation within 90 days. The Technician will document client contact and make several attempts to contact the owner of the property prior to confiscation.
b. The Client is responsible for any storage or handling fees associated with the confiscated property.
Clients who wish to relinquish ownership of their machines for recycling or donation purposes must sign a forfeiture waiver, releasing all rights and claims to the machine.
a. Prices are subject to change and may vary based on the complexity of the repair and the tier of service required.
b. There are four repair cost labor tiers with corresponding price points. The exact pricing and conditions for each tier will be provided by the Technician based on the evaluation of the repair.
The availability of repair parts may vary and can impact the repairability of the client's device. The Technician will make every effort to source the required parts, but there may be instances where parts are unavailable or difficult to acquire, which may cause delays in the repair process.
The Client must provide authorization for any other recipients or persons authorized to pick up their repaired machines during the check-in process. The Technician will not release the machine to unauthorized individuals.
In certain cases, a user password may be required to gain entry into the device for repair purposes. If the Client does not provide the necessary password, the Technician may be limited in the scope of the repair that can be performed.
a. The Technician is not liable for any lost data, intermittent or failing devices, or any damages that may occur during the repair process.
b. Some newly purchased repair parts considered new could be defective or Dead on Arrival (DOA), which may result in significant delays in the repair process.
The Client may decline repair at any time unless the repair has already been authorized to proceed. In the event of a declined repair, the diagnostics fee will be applied, and the Client may choose to pick up or recycle their device(s).