This Privacy Policy describes how SidTheTech (“SidTheTech,” “we,” “us,” or “our”) — a computer repair, technical services, and web/media services business based in Las Vegas, Nevada — collects, uses, and shares information when you use our website, services, or communicate with us, including by text message (SMS).
By using our services or providing your information, you agree to this Policy. If you do not agree, please do not use our services.
1. Information We Collect
- Contact & account information — name, email address, mobile phone number, and mailing/service address.
- Service information — details you provide about your device, repair request, project, appointment, event, or order.
- Payment information — processed securely by our payment processor (Stripe). We do not store full card numbers on our servers.
- Communications — messages you send us (including SMS, email, and contact forms) and our replies.
- Usage & device data — basic technical information (e.g., IP address, browser type, pages viewed) collected automatically when you visit our website.
2. How We Use Your Information
- Provide, schedule, and complete the services you request.
- Send service-related communications — appointment and repair-status updates, order/Service Repair Order (SRO) notifications, billing and payment notices, and account or security alerts.
- Respond to your questions and provide customer support.
- Process payments and prevent fraud.
- Improve our website and services.
- Comply with legal obligations.
3. SMS / Text Messaging Program
With your consent, SidTheTech sends text messages (SMS/MMS) to the mobile number you provide. This section describes that program.
- Types of messages. Depending on how you interact with us, messages may include: appointment and service reminders, repair/SRO and order status updates, account and security notifications (including one-time verification codes), billing and payment notifications, customer-care replies to your inquiries, event/ticket information, and — only if you separately opt in — occasional promotional offers.
- How you opt in. You provide express consent to receive text messages by giving us your mobile number and agreeing to be contacted — for example, when booking a service, submitting a Service Repair Order, checking out, completing a contact or account form, or by texting us first. Consent to receive marketing texts is not a condition of any purchase.
- Message frequency. Message frequency varies based on your activity and the services you use.
- Cost. Message and data rates may apply, depending on your mobile carrier and plan.
- Opt out. You can cancel at any time by replying STOP to any message. After you send STOP, we will send a one-time confirmation and will not send further messages unless you opt in again.
- Help. Reply HELP for assistance, or contact us at sidthetech@gmail.com or via our contact page.
- Carrier disclaimer. Mobile carriers are not liable for delayed or undelivered messages.
Your mobile information is never sold or shared for others’ marketing. No mobile information (including your phone number and SMS opt-in/consent) will be shared with third parties or affiliates for their marketing or promotional purposes. We share mobile information only with the service providers (such as our SMS/messaging provider) that help us deliver the messages you request, and only to the extent necessary to do so. Text-messaging opt-in data and consent are not shared with any third parties for any other purpose.
4. How We Share Information
We do not sell your personal information. We share information only as follows:
- Service providers — vendors who perform services on our behalf (e.g., payment processing by Stripe, our SMS/messaging provider, hosting), bound to use the information only to provide those services.
- Legal & safety — when required by law, subpoena, or to protect the rights, property, or safety of SidTheTech, our customers, or others.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.
As stated above, SMS opt-in data and mobile phone numbers are excluded from sharing for any third-party marketing purposes.
5. Cookies & Analytics
Our website may use cookies and similar technologies for basic functionality and to understand how the site is used. You can control cookies through your browser settings; disabling them may affect some features.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. We delete or de-identify information when it is no longer needed.
8. Your Choices & Rights
- Opt out of marketing emails via the unsubscribe link, and out of SMS by replying STOP.
- Request access to, correction of, or deletion of your personal information.
- Contact us with any privacy questions or requests using the details below.
9. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Policy from time to time. Changes are effective when posted on this page, with the “Last Updated” date revised accordingly.
SidTheTech
Computer Repair & Technical Services — Las Vegas, Nevada
Email: sidthetech@gmail.com
Web: https://sidthetech.com · Contact page