Comprehensive policies protecting both our clients and our business. Please read carefully before utilizing our services.
Last Updated: November 22, 2025
Your privacy is of utmost importance to us. We understand that when you entrust us with your computer or device, you're also entrusting us with potentially sensitive personal information. We take this responsibility seriously.
During diagnostic and repair services, we may need to access your device's operating system, files, and settings to properly diagnose and resolve issues. However:
For service purposes only, we may collect:
All service records are kept confidential and are never shared with third parties except as required by law.
Some diagnostic and repair procedures may require temporary internet connectivity. When your device is connected to our internal network infrastructure:
For certain repairs, we may need login credentials to access your device. You may:
Important: We recommend changing any passwords you provide to us after your device is returned, as a standard security practice.
We provide diagnostic, repair, and technical support services for computers and electronic devices. Our services include, but are not limited to:
We reserve the right to refuse service for any reason, including but not limited to:
We stand behind our work. Repair services include a warranty covering the specific repair performed:
We are NOT RESPONSIBLE for data loss under any circumstances. While we take precautions to protect your data during service, hardware failures, software issues, or the repair process itself may result in data loss.
You MUST backup your important data before bringing your device for service. By proceeding with service, you acknowledge that you have backed up your data or accept the risk of data loss.
Our maximum liability for any service is limited to the amount you paid for that specific service. We are not liable for:
While in our possession, devices are protected with reasonable care. However:
We maintain a zero tolerance policy for illegal content and activity. We take our moral and legal obligations seriously to protect our community and uphold the law.
We cannot and will not service devices containing:
If illegal content or activity is discovered, beyond a reasonable doubt, during diagnostic or repair services—whether encountered directly, detected by security systems, or through malware analysis—we are legally and morally obligated to report such content to law enforcement authorities. Some machines may be infected with malware/malicious software(s) that may attempt to access or distribute illegal content. If such content is determined to be present on the device, the same reporting obligations apply. Most Malware infections are unintentional and do not imply the customer's knowledge or involvement in illegal activity, as such cases will not warrant legal obligatory reporting.
Illegal content may be discovered through:
Upon discovery of illegal content:
By using our services, you acknowledge and agree that:
We understand that security systems may occasionally generate false positives. If flagged content is determined to be legal after review, service will proceed normally. However, obvious illegal content will result in immediate reporting.
All customers must sign appropriate agreements before service begins. These protect both parties and clarify expectations.
First-time customers must sign an agreement that includes:
For each repair service, customers sign:
Upon pickup of repaired device:
For customers choosing to donate devices to charitable causes (students, veterans, children):
For free data drive extraction service:
For complimentary device recycling:
We may use electronic signature systems for customer convenience. Electronic signatures carry the same legal weight as handwritten signatures.
If you have questions about any of these policies, please don't hesitate to reach out before bringing your device for service. We're happy to clarify our practices and address any concerns.