Load credit onto your account and you get a real technician on the phone — not a script, not a chatbot, not a two-day callback. Only the time we actually spend comes off your balance.
Starts at $25. No subscription, no minimum, nothing to cancel.
Start as low as $25. Pick an amount that fits how much help you expect to need — it sits on your account until you use it.
No ticket queue, no hold music, no waiting three days for a callback. You reach me directly.
I log the time we actually spent and deduct it. You see every entry, itemized, in your portal.
Same balance, your choice each time. Most problems never need more than the first two.
$75/hour
Talk it through with me. For a surprising number of problems, this is all it takes — I tell you which setting to change and you are back to work.
$75/hour
I connect to your screen while we stay on the phone, so you can watch what I am doing and ask questions. Secure, and you can end it at any moment.
$100/hour
Some things need hands on the machine. Your credit applies in full — house calls just draw down faster, and carry a one-hour minimum.
Phone and remote help is billed in 15-minute blocks at $18.75 a block — $75 an hour, which is exactly my posted rate. Prepaying does not buy a secret cheaper hour; it buys bonus credit and a place at the front of the queue. A quick question costs one block, not an hour.
Time rounds up to the next whole block, so a 20-minute call is two blocks. If we only just tipped over, ask me and I'll waive it.
Start small — you can always add more, and whatever you don't use just sits there waiting. Bigger amounts earn bonus credit for saving me the invoice chase.
Select an amount above to continue
Larger prepays earn the biggest bonuses and the front of the queue. Everything above still applies — same rate, same 15-minute blocks, same credit that never expires.
It's a balance on your account, not a voucher. If you'd rather put it toward something else, just say so — we'll work out the trade before anything is spent.
Phone or remote help
Billed in 15-minute blocks of $18.75. The same rate you would pay without prepaying.
On-site visit
Credit applies in full. One-hour minimum, local service area.
Shop diagnostics
Drop a machine off and put the diagnostic on your balance.
Shop items & parts
Anything in the shop — a drive, a cable, a refurbished machine.
Website & project work
Apply your balance to any quoted build or custom project.
Conversions are arranged by conversation, not automatically — call me and we'll sort it out.
Subject to availability
All support, remote sessions, and on-site visits are subject to availability. SidTheTech is a one-person shop — I schedule as quickly as I can, and prepaid clients come first, but buying credit reserves your rate, not a specific date or time. Same-day and after-hours help is offered when my schedule allows and may carry the posted after-hours surcharge. On-site visits are limited to the local service area.
I've spent years answering "quick questions" for free. They are rarely quick, and the person asking usually gets exactly what they needed — a working computer — while I get a thank you and a bill I still can't pay.
This isn't a paywall. It's a fair trade, and honestly it's a better deal for you too: prepaid clients get answered first, get billed in 15-minute blocks instead of by the hour, and never have to wonder whether they're imposing. You bought my time. Use it.
Still free, and always will be: scheduling, questions about what I do, written quotes and estimates, and every public guide on this site.
Because the phone call is the work. Knowing exactly which setting to change is what you are hiring — whether I fix it at your desk or tell you the answer in four minutes. Scheduling, questions about what I do, and written quotes are still free and always will be.
Then you are charged one block — $18.75 — not an hour. Time is billed in 15-minute blocks, so short questions cost short money. That is the entire point of credit instead of a flat fee.
Time rounds up to the next whole block: a 20-minute call is two blocks, not one and a bit. I would rather be straight with you about that than pretend I bill to the second. If we barely tipped over, I can waive the round-up — just ask.
No. It sits on your account until you use it. No monthly fee, no subscription, nothing quietly draining in the background, and whatever is left over rolls forward.
Anything I do — phone support, remote sessions, on-site visits, diagnostics, labor on a repair, items from the shop, even website or project work. It is credit on your account, not a restricted voucher. If you would rather put a balance toward something other than support time, just ask and we will work out the conversion.
I will be honest with you: no. I am one person, not a call centre. Prepaid clients come ahead of everyone else and I schedule as fast as I can, but buying credit reserves your rate, not a specific date and time. Anything urgent, call — I will tell you straight away what I can do.
I do not hang up on you. Your balance goes negative, we finish the job, and you settle the difference afterward. Nobody gets abandoned halfway through a broken computer.
Unused credit is refundable on request, minus any time already spent. You are prepaying for service, not buying a non-refundable pass.
It is my one standing discount — 20% off — and it goes to three groups: veterans and active military, anyone I have done paid work for before, and Sun City Summerlin residents. Tick the box at checkout and 20% comes off what you pay, while you still receive the full credit value. That works out the same as paying $60 an hour instead of $75. I may ask veterans for proof of service at our first session.
Per hour, no — and I am not going to pretend otherwise. Credit is spent at exactly the rate posted on my rate sheet. What prepaying buys you is bonus credit on the larger amounts, first place in the queue when something breaks, and never having to think about an invoice for a four-minute phone call.
Start with the smallest pack. Credit never expires, and you can top up in thirty seconds the next time something breaks.