A few clear rates, one flat diagnostics fee, and nothing ordered or repaired without your approval. Everything else is a fixed price for a defined job, confirmed in writing first.
Phone & remote help
15-minute blocks. Help getting connected is free.
House call — Sun City Summerlin
Billed in whole-hour increments
House call — everywhere else
Billed in whole-hour increments
Diagnostics
Or matched to a Las Vegas storefront's paid diagnostics fee
Pickup & drop-off is $15. A 20-minute consultation is $25, applied to diagnostics if you go ahead. How diagnostics, labor and warranties work.
Nothing to apply for — just tell me you qualify when you book.
20% / 10%
Military & veterans
Off labor and diagnostics: 20% for Sun City Summerlin residents, 10% outside Sun City Summerlin. I may ask for proof of service.
10%
New customers, referred
Off for a new customer referred by an existing one. Just tell me who sent you.
10%
The customer who referred them
Off for the referring customer, for each referral.
In-person tech support at your home or office. No storefront — I come to you, or pick your device up and bring it back. Billed by the hour in whole-hour increments.
First hour $75, then $60 for each additional hour.
1-hour minimum
Includes: On-site diagnosis, repair, setup, and support, with a quote before any parts are ordered
Billed in whole-hour increments. Time that runs into an additional hour may be waived at my discretion.
Covers transportation and gas when I collect your device and bring it back.
Required to book a first appointment; applied in full to your first invoice.
Cancellations inside 24 hours, or nobody home. An existing deposit may be applied to this.
Surcharge for work outside normal business hours, when scheduled by request.
First hour $120, then $60 for each additional hour.
1-hour minimum
Includes: On-site diagnosis, repair, setup, and support, with a quote before any parts are ordered
Billed in whole-hour increments. Time that runs into an additional hour may be waived at my discretion.
Covers transportation and gas when I collect your device and bring it back.
Required to book a first appointment; applied in full to your first invoice.
Cancellations inside 24 hours, or nobody home. An existing deposit may be applied to this.
Surcharge for work outside normal business hours, when scheduled by request.
Advice, troubleshooting, second opinions, and secure remote-desktop sessions. One rate whether we talk it through or I connect to your screen — you should not have to guess which one you are buying.
Phone, text, email, or secure remote desktop.
15-minute minimum ($18.75)
Includes: Billed in 15-minute blocks ($18.75 each), 15-minute minimum. Remote connections are secure and confidential, by whichever of several methods you prefer.
You are not billed while I walk you through getting connected.
Always free. Telling you what a defined job costs is not consulting — solving the problem is.
Surcharge for sessions scheduled outside normal business hours.
One flat diagnostics fee, paid upfront, to assess your device and isolate the failure. It is applied in full to parts and labor if you go ahead, and nothing is ordered or repaired without your approval.
Or matched to any paid diagnostics fee from a Las Vegas storefront competitor.
Includes: Diagnostic labor and working out what your computer needs. Non-refundable if repairs are declined, with 14 days to go ahead and still have it applied.
A condition assessment before diagnostics or repairs. Applied to the diagnostics fee if you go ahead.
Veterans and active military: 20% off labor and diagnostics for Sun City Summerlin residents, 10% outside Sun City Summerlin. Proof of service may be requested.
Quick fixes and straightforward swaps.
Includes: 30-day service warranty
Bigger part replacements and more involved repairs.
Includes: 60-day parts & labor warranty
Complex, multi-step, or time-consuming repairs: $90, $120, or more, quoted before work starts.
Includes: 60-day parts & labor warranty. Some parts are not covered depending on the supplier; liquid damage is never covered.
On-location, multi-camera video recording. Billed at the videography rate — this is a separate service from on-site tech support and is not included in it.
Multi-camera recording for shows and events.
2-hour minimum ($450)
Includes: A 10-minute edit of your choice (song segments or as requested) + 2 revisions
Beyond the included 10-minute edit; billed as Media Work & Labor.
In-studio or remote podcast recording. For remote sessions, network connection and audio quality are not guaranteed.
Podcast recording (in-studio or remote).
1-hour minimum
Includes: 1-hour recording minimum, multi-track capture
Editing billed as Media Work & Labor.
All audio/video editing and media labor. Note: labor time is NOT the final output length — editing routinely takes much longer than the finished runtime.
Audio/video editing and general media labor.
1-hour minimum
Includes: 2 revisions included; additional revisions billed at the same rate
A custom static website — designed, built, secured, and hosted for you. A simpler, friendlier alternative to DIY site builders.
One-time design & build of your custom static site.
Includes: Custom static website (up to 3 pages, each with up to 3 content sections ~100 words each), your content & images, contact section, navigation & footer, mobile-friendly design, free SSL, and up to 3 design revisions.
Hosting, free SSL, daily backups, uptime monitoring, and 1 content update per month.
Everything in Basic, plus up to 4 updates/month, a visitor dashboard, and a monthly performance email.
Everything in Plus, plus up to 10 priority updates/month and an analytics dashboard.
Optional, where available — your own domain, managed for you with free SSL. Existing domains connected free.
One-time design fee (not monthly). Adds one page of up to 3 content sections.
For changes beyond your plan's monthly updates.
Optional, when you need it live today.
Dynamic sites, web apps, e-commerce, integrations, or anything beyond a 3-page static site.
Scoped to your requirements.
Includes: Scoped and quoted per project — the written quote is free
| Service | Previous | New |
|---|---|---|
| On-site, Sun City Summerlin | $100/hr ($80 neighbor rate) | $75 first hour, $60/hr after |
| On-site, everywhere else | $100/hr | $120 first hour, $60/hr after |
| Pickup & drop-off | — | $15 flat |
| Diagnostics | $95 / $135 / $195 | $60 flat, credited to the repair |
| Repair labor | quoted | $30 / $60 / $90–120+ |
| Consultation | — | $25 for 20 min, applied to diagnostics |
| Neighbor rate (20%) | veterans, existing customers, Sun City | replaced by the discounts below |
| Military & veteran discount | 20% | 20% Sun City Summerlin, 10% elsewhere |
| Referral discount | — | 10% new customer, 10% per referral |
| Phone & remote help | $75/hr | unchanged |
Work quoted before October 22, 2026 is honored — and where the new rate is lower, you get the new rate. Here is the full explanation.
No. Scheduling, questions about what I do, and written quotes and estimates are always free. What is billed is the actual work — advice, troubleshooting, diagnosis, second opinions — whether it happens at your desk or over the phone.
Because it is the same work, and charging two prices for it only ever confused people. If I can tell you the answer in four minutes instead of connecting to your screen for twenty, you should not end up paying more for the faster fix.
You tell me when you book. Veterans and active military get 20% off labor and diagnostics in Sun City Summerlin and 10% elsewhere; I may ask for proof of service. If an existing customer sent you, say who, and you both get 10% off.
Yes. The $60 is applied in full to parts and labor. If you decline the repair the fee is non-refundable, but you have 14 days to change your mind and still have it applied. A $25 consultation is applied to diagnostics the same way.
It is honored — and if the new rate is lower, you get the new rate. I am not going to bill you the old number for work I have since decided to charge less for. Current website care-plan clients keep their monthly price for twelve months.
They are different services with different equipment and different rates. On-location recording is billed at the videography rate — it is never billed at the on-site tech rate.
No, and this one causes the most confusion. Recording, editing, and production routinely take many hours to produce a few minutes of finished runtime. Labor time is billed, not output length.
Never. No commissions, no quotas, no padded recommendations. If your machine is not worth repairing, I will tell you so and lose the job. That is the whole point of hiring an independent.
Load support credit onto your account and you call, text, or email me directly — prepaid clients go first. Credit is spent at exactly the rates above, $75/hr for phone and remote, in the same 15-minute blocks. Prepaying does not buy a different hourly rate; it buys bonus credit and priority. No subscription, and it never expires.
See support plans →Tell me what is going on and you will get a written quote at no charge — along with an honest answer about whether the work is even worth doing.
Or email sidthetech@gmail.com. Rates last updated October 22, 2026 and are subject to change.