How Diagnostics Work

1

Contact & Drop-off

Reach out to schedule your diagnostic service. Bring in your device or arrange pickup.

2

Professional Diagnosis

Comprehensive testing to identify issues and isolate failed components.

3

Repair Decision

Receive detailed findings and repair quote. Choose to repair or decline—no pressure.

Diagnostic Service Tiers

Choose the diagnostic level that matches your needs. All tiers include detailed findings and failed part identification.

Basic

$60
  • Issue identification and diagnosis
  • Failed part isolation and identification
  • Standard hardware testing
  • Detailed diagnostic report
  • 30-day service warranty option
Best For:

Clear, obvious issues like no power, won't boot, or known hardware failures

POPULAR

Mid-Level

$75
  • Everything in Basic tier
  • Extended testing procedures
  • Intermittent issue diagnosis
  • Memory and drive health testing
  • Thermal performance analysis
  • Software conflict identification
  • 60-day service warranty option
Best For:

Intermittent problems, random crashes, performance issues, or unclear symptoms

Advanced

$120
  • Everything in Mid-Level tier
  • Component-level diagnostics
  • Advanced motherboard testing
  • Power delivery analysis
  • BIOS/UEFI firmware diagnostics
  • Data recovery assessment
  • Complex multi-issue scenarios
  • Detailed technical documentation
  • 60-day service warranty option
Best For:

Complex issues, liquid damage assessment, component-level failures, or devices requiring extensive testing

Service Warranty & Credit Options

Your diagnostic fee isn't just a one-time service—it's an investment in peace of mind. If you choose to proceed with repairs, your diagnostic fee is fully credited toward the cost of parts and labor.

30 Days
Basic Tier

Diagnostic credit valid for 30 days

60 Days
Mid-Level Tier

Extended warranty period

60 Days
Advanced Tier

Extended warranty period

Devices We Service

Desktop PCs

Windows & custom builds

Laptops

All major brands

Apple Macs

iMac, MacBook, Mac Mini

Linux Machines

All distributions

On-Site / Home Visit Services

Can't bring your computer in? I offer on-site diagnostics and repair services at your home or office.

Current Client Referrals

$75/hr

Exclusive rate for clients referred by existing customers

New Clients

$150 first hour
$75 each additional hour

On-Site Service Terms

  • • Minimum one-hour service call
  • • Additional hours billed in one-hour intervals
  • • Time extending into additional hours is at technician's discretion and may be waived
  • • Travel time within service area is included

Military & Veteran Appreciation🇺🇸

As a token of gratitude for your service to our country, I offer exclusive discounts to all U.S. Veterans and active Military service members.

25% Off Discount

  • 25% off all diagnostic services
  • 25% off all labor charges
  • No markup on parts and components

Verification Required

Please bring valid military ID, Veterans Affairs card, DD-214, or other proof of service to receive your discount. Thank you for your service! 🙏

Charitable Donation Program

Give your device a second life and help someone in need! If you choose to donate your device rather than repair it, we'll waive diagnostic fees and prepare it for donation to:

Students in Need

Supporting education

U.S. Veterans

Honoring service

Children

Empowering youth

Donation Requirements

To participate in this program, you'll need to sign a device relinquishment waiver allowing us to donate your device to charitable causes. Your data will be securely wiped before donation. Diagnostic fees are waived when you choose this option.

Please note that some machines donated may not be in working order, and we may hold these machines as parts for any future use case relating to these charitable causes.

Data Privacy & Confidentiality

Your privacy is paramount. We respect your data and take all necessary precautions to protect your personal information during diagnostics and repairs.

Our Commitment

  • We have no interest in your personal files or data
  • All precautions taken to protect your privacy
  • Secure handling of devices and storage media
  • Confidentiality maintained at all times

Important Notice

We reserve the right to refuse service for devices containing:

  • • Highly sensitive classified information
  • • Illegal content of any kind

If illegal content is discovered during service, it is our moral and legal obligation to report such activity to authorities.

Service Agreement & Waivers

All diagnostic and repair services require signed service agreements to protect both you and us. You'll be asked to sign:

Initial Service Agreement

Signed when dropping off your device for service

Completion Acknowledgment

Signed upon pickup confirming satisfactory service

These agreements protect your rights as a customer and clarify service terms, liability, and privacy policies.

Data Drive Extraction & Recovery

FREE Storage Drive Extraction

If you decide not to proceed with repairs or choose to recycle your device, we offer complimentary data drive extraction so you can keep your important files.

  • Free extraction of physically removable drives
  • Receive your bare drive or in external enclosure

External Enclosure Service

Turn your extracted drive into a portable USB storage device! We'll install your drive in a professional external enclosure.

2.5" SATA Enclosure$35
3.5" SATA Enclosure$40
M.2 NVMe Enclosure$45

*Prices include enclosure cost + $15 installation fee. Please note that prices may vary with enclosure product availability and source pricing.

Important: Data Extraction Limitations

Not all devices support data extraction. Some devices, particularly newer Apple products (e.g., MacBook Air, MacBook Pro with M1/M2/M3 chips), have storage soldered directly to the motherboard and cannot be physically removed. We can only extract drives that are physically removable from the device. We'll assess your device and inform you of extraction possibilities during diagnostics.

Complimentary Recycling & Disposal

Don't want to proceed with repairs? No problem. We offer free, environmentally responsible recycling of computers and electronic devices.

Free recycling service
Eco-friendly disposal
No strings attached

Note: We'll extract your data drive first (if possible) before recycling, ensuring your personal information stays with you.

Why Choose Our Repair Services?

Expert Technician

Over 10 years of hands-on experience with all major platforms and hardware configurations.

Transparent Communication

Detailed explanations of issues found, clear repair quotes, and no hidden fees.

Customer-Focused

Your satisfaction is priority. No pressure to repair—honest assessments and recommendations.

Ready to Get Your Device Diagnosed?

Contact me today to schedule your diagnostic service. Fast turnaround, professional service, and honest recommendations you can trust.

Schedule Diagnostics